What are conversations?
Conversations are a feature introduced by B2BKing provide a built-in messaging system. This allows easy communication between the website administration (admin) and users (customers or companies).
Why conversations?
B2B e-commerce has unique challenges and each B2B relationship is unique. Therefore easy and constant communication is critical. In B2B e-commerce it's also important to negotiate and discuss each unique, individual situation.
How B2BKing implements conversations
B2BKing introduces a messaging system in both the admin backend and in the user's my account. A conversation can either be a "quote request", a "message" or an "inquiry". This is complimented by email notifications when new messages are sent.
Conversations section in My account
B2BKing adds a "Conversations" section in a user's My account in WooCommerce.
Conversations in the admin backend
The website administrator can also respond to conversations or start conversations and users will be notified whenever a new conversation is started.
Quotes, Inquiries and Messages
The "Request a Quote" feature is deeply integrated with Conversations in B2BKing. A quote request starts a conversation, where the quote request, quantities and specific situation of the customer can be discussed and negotiated.
A conversation can also be an inquiry or message. Conversations can be started by the user or by the admin.
Email notifications
Whenever a conversation is started or new message is sent, B2BKing sends an email notification, to either the admin (for a quote request for example), or the the user. This email notification can be enabled or disabled in WooCommerce's "Email" settings.
Enabling and disabling conversations
Conversations can be enabled or disabled through the dedicated setting in B2BKing's Settings panel.
