Customer Support Associate (Part-Time, Freelance Contractor)

Duration: 2025-10-01 - 2026-01-01
Job position: Customer Support Associate

NeroPAY

53 Princes Street, STOK - NERO GROUP, Stockport, SK1 1SL, United Kingdom
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Job description

Location: Stockport Office
Hours: Part-time (15–20 hrs/week, evening/weekend flexibility preferred)

We’re seeking a proactive Customer Support Associate to serve as the primary point of contact for our merchants, delivering exceptional service and resolving issues efficiently. You’ll play a key role in shaping the customer experience at NeroPAY by supporting merchants and ensuring smooth communication between clients and our internal teams.

Key Responsibilities:

  • Respond to customer queries via WhatsApp, Facebook, email, and phone.

  • Clearly explain pricing structures and product features.

  • Log issues into the CRM and escalate when necessary.

  • Maintain friendly, professional communication with clients.

  • Collect and share customer feedback to improve our services.

  • Support the sales and onboarding process when needed.

Requirements:

  • Good communication skills (written and verbal).

  • Patience and a customer-first mindset.

  • Ability to multitask across multiple channels.

  • Reliable, approachable, and professional.

What We Offer:

  • Flexible scheduling to fit around studies or other work.

  • Training on our fintech tools and customer processes.

  • A startup environment where your feedback is valued.

  • Growth opportunities in sales, operations, or account management.

Start your career with NeroPAY from today!

Skill Required

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Job Detail

Location
Remote
Company
NeroPAY
Type
Part-time
Positions
4
Number of hires
1
Seniority
No seniority yet
Degree
High school
Apply Before
01-01-2026